Customer Help
Our happiness team is always here to assist.
Common pre-purchase queries answered
Before you purchase
Depending how quickly you can change your DNS records, your website can be live within 8-24 hours.
Yes, don’t like any of the templates shown, please contact us for a full list.
No, we do not, our service are designed for the tech savvy user that will either edit their own site or contract to an agent to do so.
No notice required, all you have to do is submit your cancellation form.
No, our payment gateway stores your credit card details on secure servers.
Yes, all transactions have GST included.
No, you do not have to be a resident of Australia. Our servers are Australian based and are designed to achieve great results in Australia, as long as your target market is Australia, we are a great solution for you.
We include many paid plug ins in the website package. Some businesses will require specific plug-ins to achieve custom outcomes, which will require payment by you to that provider.
This is when we allocate a small amount of clients to a highly tuned dedicated server to produce amazingly fast results. Our Sydney based dedicated servers respond quickly to all requests and have technical specifications superior to what is required ny any of our clients.
Common post-purchase questions answered
After your purchase
At any stage prior to install, we will refund your purchase in full. We do not refund installation package costs after install starts, or monthly charges. We have no lock in contracts, you can cancel at any time with no further charges.
If it is in regards to installation, or server side problems, please Contact Us. We do not change content, provide tech support or assistance for design and content editing.
You can do your own updates, but we suggest that you wait for us to complete the process after we have tested the updates on live sites to check for compatibility issues.
We have 99.9% up time, if the server is down, it will only be for a short amount of time. If you are concerned, please Contact Us.
Please submit a Support Enquiry.
Please submit a Support Enquiry.
No, we price our services to be better than anyone on the market for the performance achieved.
Yes, if you refer another business to our services and they proceed with the order. All referrals must be submitted prior to the customers contact with Symes Solutions.
